Contact details – external complaint bodies

Below is a list of contact details for each complaint body.

Complaint body	Phone call	Write a letter	Email or Online Form
Victorian Ombudsman	9am – 5pm on weekdays In prison: – Enter prison ID – Press 05 Outside prison:* – 1800 806 314 Cost: free Confidentiality: calls cannot be monitored or recorded by prison staff	Victorian Ombudsman Level 2 570 Bourke St Melbourne VIC 3000 Cost: free Confidentiality: mail cannot be opened by prison staff unless specific circumstances	Online form
Victorian Equal Opportunity and Human Rights Commission (VEOHRC)	10am – 2pm on weekdays In prison: – Ask VEOHRC designated person at prison to arrange phone appointment Outside prison – 1300 292 153 Confidentiality: calls cannot be monitored or recorded by prison staff	Victorian Equal Opportunity and Human Rights Commission Level 3, 204 Lygon St Carlton VIC 3053 Cost: free Confidentiality: mail cannot be opened by prison staff unless specific circumstances	Online form Email: – complaints@veohrc.vic.gov.au
Office of the Victorian Information Commissioner(OVIC)	9am – 5pm on weekdays In prison: – No phone option Outside prison: – 1300 292 153 Confidentiality: calls can be monitored or recorded by prison staff	Office of the Victorian Information Commissioner PO Box 24274 Melbourne VIC 3001 Cost: free Confidentiality: mail cannot be opened by prison staff unless specific circumstances	Online form
Health Complaints Commissioner(HCC)	9.30am – 3.00pm on weekdays In prison: – Enter prisoner ID – Press 6 Outside prison:* – 1300 582 113 Cost: free Confidentiality: calls cannot be monitored or recorded by prison	Health Complaints Commissioner Level 26, 570 Bourke Street Melbourne, VIC 3000 Cost: free Confidentiality: mail cannot be opened by prison staff unless specific circumstances	Online form
Mental Health and Wellbeing Commission (MHWC)	9.00am – 4.30pm on weekdays In prison: – Enter prisoner ID – Press 3 Outside prison:* – 1800 246 054 Cost: free Confidentiality: calls cannot be monitored or recorded by prison	Mental Health and Wellbeing Commission Level 26, 570 Bourke Street Melbourne, VIC 3000. Cost: free Confidentiality: mail cannot be opened by prison staff unless specific circumstances	Online form Email: – help@mhwc.vic.gov.au.
Victorian Legal Services Board (VLSB)	9.00am – 5.00pm on weekdays In prison: – Call (03) 9679 8001 (add to phone list first) Outside prison: – 1300 796 344 Cost: landline rates Confidentiality: calls can be monitored and recorded by prison	Victorian Legal Services Board GPO Box 492 Melbourne, VIC 3001. Cost: pay for postage fee Confidentiality: mail can be opened by prison staff	Online form Email: – consumerenquiry@lsbc.vic.gov.au

Contact details – external complaint bodies

CONTENTS