Making a complaint to Corrections Victoria

Every person in prison has the right to make a request or complaint to Corrections Victoria. This includes when you are not happy with a response from your prison to a request or complaint you made.

Important: before you make a complaint to Corrections Victoria – read about how to get your complaint ready by using the link on the left side of this page – Collecting information and preparing a complaint.

To make a request or complaint to Corrections Victoria, you can write them a letter. You can post the letter in internal (free) mail to one of these people:

Commissioner, Corrections Victoria OR

Deputy Commissioner, Custodial Operations OR

Assistant Commissioner, Sentence Management Division OR

Assistant Commissioner, Custodial Operations

at this address:

Corrections Victoria
Level 22, 121 Exhibition Street
Melbourne, VIC 3000

Important: mail to the Commissioner of Corrections Victoria is exempt mail. That means prison officers are not allowed to open your letters to or from the Commissioner, except in very specific circumstances. For more information on Mail, click here.

Make sure you include in your letter:

• What went wrong
• How the issue impacted you
• What would make things right for you

What can I do if I’m not happy with the response?

If you don’t get a response from Corrections Victoria, or you are not happy with the response you get, you can make a complaint to an external complaint body.

Important: different external complaint bodies take complaints about different types of issues. It’s really important to make sure you choose the right one, otherwise you might have to start again.

Use the links on the left side of this page to learn more about the different types of complaint bodies and what types of complaints they take.